COVID-19 - Status of Worldwide Shipping Services

Given the current COVID-19 pandemic, global shipping services are grinding to a halt.  Many have put in place temporary restrictions and suspensions to both their delivery and pickup services.

Please expect delays to your shipments due to the shortage of postal and courier workers globally and the sudden surge of online shopping transactions due to lockdowns across the world. 

All orders are being dispatched within 48 business hours.  Orders are dispatched only on weekdays and not on weekends or public holidays.

Royal Mail
 
Status: Operational with significant delays dependent on country

Royal Mail continues to operate for both domestic and international deliveries, with the company accepting orders for all destinations across the globe.

However, significant delivery delays are to be expected due to staff absences and country-specific authorities applying special orders in order to minimise the spread of the virus. You can access specific coronavirus updates for each country here.

For deliveries, Royal Mail has introduced contact-free measures, suspended Sunday deliveries, and has reduced opening hours of Customer Service Points in local delivery offices, mostly this will be only 7am-9am and not open at all on Wednesdays or Sundays. Royal Mail has also adjusted special guaranteed deliveries for 9am and 1pm, to be 12pm and 9pm respectively. It has also adjusted longer mention times for items stored at its Customer Service points (from missed deliveries) to 30 days.

For more information click here.

Please use this link to track your item: https://www3.royalmail.com/track-your-item#/

USPS

Status: Operational with minor impacts to services and expected delays.

USPS continues to operate during the coronavirus crisis; however, there are minor impacts to its international delivery services and delays are to be expected.

The shipping service has temporarily suspended its guarantee on Priority Mail Express Mail Express International for packages to China and Hong Kong. This has been effective since 10 February 2020 due to airline cancellations and restrictions within the area.

In addition, it’s expected that there will be delivery delays for any packages destined to and from China, as well as to and from European countries that have airline travel restrictions in place.

La Poste (France)

Status: Restricted services
La Poste kindly requests that all customers defer the sending of any non-urgent mail items destined for France.

Due to decreased staffing levels, La Poste is experiencing a 2-4 day delivery delay.

What’s more, the French delivery service will only be delivering to home addresses on Wednesdays, Thursdays and Fridays starting from 30th March, 2020.

Only items that are under 10kg will be accepted, while boxable traffic that does not require physical contact (maximum size 32cm x 24cm x 24cm) will be prioritised along with essential items, determined by the reference provided.

Deutsche Post (Germany)

Status: Restricted services
At present, there are no major disruptions to Deutsche Post’s services within Germany itself.

However, international shipments are subject to delays and restrictions due to the global pandemic. Much of this is caused by changes in transport procedures (e.g. border control), changes in international transport (airline cancellations) and changes in delivery procedures in the destination country (e.g. quarantine).

The closure of businesses by official order may result in issues with the delivery of orders outside of Germany. Therefore, there may come a time when it is not possible to deliver items nor inform the addressee about possible collection in a Paketshop.

In turn, this is likely to cause delays and unwanted returns.

Swiss Post (Switzerland):

https://www.post.ch/en/pages/corona

DHL

Status: Operational with some delays
Some deliveries are affected and delayed by closures but DHL remains operational.

https://www.simplydhl.com/covid-19updates

The areas in Italy that were completely closed are now accessible again but many shops are still closed; if shipments cannot be delivered to a recipient, they will be held at the local terminal. The advice for this is to keep an eye on track-and-trace and stay in contact with your recipient about their opening hours.

In France and Spain, it is currently not possible to send parcels to a DHL point and this function has been temporarily disabled in DHL shipping systems.

In Austria, there are several areas that have been completely quarantined; shipments will be held until they are able to complete the journey.

Australia Post

Please see the latest on Australia Post's website:
https://auspost.com.au/about-us/news-media/important-updates/coronavirus

Message from Australia Post:

"We are doing everything possible to keep delivering during the Coronavirus pandemic. Most of our Post Offices are still open, while our posties and drivers are working to get your parcels to you.
However, the challenges presented by the pandemic mean there are delays as our business adopts additional safety measures to protect our people and customers. Other factors contributing to delays include fewer domestic flights, international delays and increased volumes as more people start shopping online.
These delays can be up to a few days, and we ask that you bear with us during this challenging time. Thank you for your support and patience."

Shipments are current taking up to a month from the UK.  Please expect delays to your shipments.

New Zealand Post

Please see the latest using this URL:

https://www.nzpost.co.nz/contact-support/international-mail-updates

There are flight disruptions and cancellations as well as local governments' restrictions in place impacting many destinations.
We are experiencing delays of up to 7-10 working days for all destinations (unless otherwise noted). International Courier will be given priority over Airmail services at this time.
We are working closely with our partner airlines and other postal operators to move items as quickly as possible.

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